The rise of online shopping in Ghana has led to increased complaints about products not matching their descriptions, often met with “No Refund, No Return” policies from retailers. However, under the Sale of Goods Act, 1962 (Act 137), such policies have limited effectiveness when goods are defective or differ from advertised representations. In the case study of a Ninja blender purchase, the missing items could provide grounds for legal remedies, including rejection of goods or seeking damages. The Supreme Court has reinforced buyer protections, emphasizing that sellers cannot evade responsibilities through unilateral policies. Consumers are advised to preserve evidence and communicate promptly regarding disputes.